These Terms & Conditions govern your use of the Leanly website and related telehealth facilitation services. By accessing or using our website, you accept and agree to be bound by these Terms.
Leanly is a platform that facilitates access to medical weight-management services delivered by independent, AHPRA-registered clinicians. Leanly itself does not provide medical or clinical services.
All clinical care, prescribing, and related decisions are made solely by the consulting clinician. Leanly does not employ clinicians and is not responsible for clinical judgment, prescriptions, or health outcomes.
Telehealth consultations may not be suitable for all people or conditions. You should maintain ongoing care with a GP and seek urgent care when necessary.
A prescription is never guaranteed. Clinicians determine whether prescribing is appropriate based on their professional judgment.
Consultation fees are payable at the time of service. Bulk-billing and Medicare rebates will not be available from 1 November 2025. The clinician determines whether exemptions apply.
Consultation fees are charged at the time of booking. Refunds are available only in the following situations:
Refunds are not available after a consultation has been completed. To request a refund, please email help.leanly@gmail.com.
You are responsible for ensuring suitable device, connectivity, and security when accessing services.
To the extent permitted by law, Leanly is not liable for:
Leanly may update these Terms at any time. Continued use of the website indicates acceptance of the updated Terms.